Office Policies

Appointments:  

Your appointment time is reserved for you and no one else. If you miss a scheduled appointment, you will be billed for the missed session unless you notify the office at least 48 hours beforehand. Emergencies are an exception to this policy. 

Payments:  

Payment is expected at the start of each session unless other arrangements are made beforehand. I accept Visa, MasterCard, Venmo, and cash. Please check the Fees page for specific rates. 

Communication via Email, Phone Calls, Text, etc.:  

This type of communication is mainly used for administrative purposes only, meaning brief communication about appointment dates and times.  
Phone messages and texts can be left at any time of the day. I will get back to you as soon as possible, depending on my schedule and availability. Please allow me at least 48 hours to respond. 

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**If you are having a mental health emergency and need immediate assistance, please go to the nearest emergency room or call 911. 

Please understand that computers and unencrypted email, texts, and e-fax communication can be relatively easy to access by unauthorized people which can compromise the privacy and confidentiality of such communication. 

 While data on my laptop is encrypted, emails and e-fax are not. It is always a possibility that e-faxes, texts, and email can be sent erroneously to the wrong address and computers. My laptop is equipped with a firewall, virus protection and a password, and all confidential information is backed up onto an encrypted hard-drive on a regular basis. Also, be aware that phone messages are transcribed and sent to me via unencrypted emails. Please notify me if you decide to avoid or limit, in any way, the use of email, texts, cell phones calls, phone messages, or e-faxes. If you communicate confidential or private information via unencrypted email, texts or e-fax or via phone messages, I will assume that you have made an informed decision. I will view it as your agreement to take the risk that such communication may be intercepted. 

Please do not use texts, email, voice mail, or faxes for emergencies. 

Records:  

Any information collected and maintained concerning our work together is confidential and kept in locked files. No one will be given any information from your record or the record of a family member unless I receive written permission from you to do so. I am the only person that will have access to your records.  Your record is kept for 7 years after treatment has concluded and then it is shredded. Records for minors are also maintained for two years past their 18th birthday.